Ask how we do X.
Get the answer.
With the source.
Knowharbor connects to your docs, tickets and wikis, then answers internal questions with a link to the exact source — so new hires stop pinging the one person who remembers.
To provision a new Okta group, navigate to Directory → Groups in your Okta Admin console, select "Add Group," enter the group name and description, then assign users and applications. For automated provisioning, update the SCIM configuration in the identity provider settings under Security → API → Tokens.
Works with your existing stack
Knowharbor indexes the tools your team already uses — no migration, no copy-paste.
Every company has a person who just knows
Tribal knowledge is real and costly. New hires spend their first weeks asking the same questions that were answered in a Confluence doc three years ago — but nobody can find it. IT tickets pile up because the runbook is buried in a folder no one has bookmarked. The person who built the system is on PTO.
The documentation exists. It just isn't findable. Knowharbor makes it findable — and answers the question, with proof of where the answer came from.
Three steps from question to sourced answer
No migration, no copy-paste. Knowharbor works with the tools your team already uses.
Connect your sources
OAuth-connect Confluence, Jira, Google Drive, Slack, Notion, GitHub, or Zendesk in two clicks. Knowharbor indexes incrementally on schedule — new docs are searchable within minutes.
Ask in natural language
Any team member asks their question via the Knowharbor web app or the Slack bot. No special syntax, no boolean operators — just ask the way you'd ask a colleague.
Get the answer, with proof
Knowharbor returns a direct AI-generated answer with links to the exact source documents. No black-box guessing — every claim is traceable back to something your team actually wrote.
Three things generic search tools don't do
Semantic search across all sources
Uses embedding-based similarity, not keyword matching. Ask "how do I set up new employee SSO" and Knowharbor retrieves the identity provisioning runbook — even if it never uses those exact words.
Source-cited answers, always
Every answer includes a clickable link to the specific Confluence page, Jira ticket, or Google Drive doc it was drawn from. If Knowharbor can't cite a source, it doesn't answer.
ACL-inherited, not bolted on
Knowharbor reads and enforces the access controls from each connected source at index time. If a user doesn't have access to a Confluence space, they won't receive answers sourced from it. No separate permission configuration.
The answer comes with proof
Most RAG-based tools return an answer and ask you to trust the model. Knowharbor returns the answer and the source document that generated it — a clickable link to the exact Confluence page, Jira ticket, or runbook. Your team can verify the answer, spot stale content, and update the doc if needed.
Source citations are not a UI feature. They're how you keep an internal Q&A tool trustworthy over time.
Where the knowledge drain is worst
New hire onboarding
New engineers, ops staff, and support hires ask questions and get sourced answers from day one — without interrupting a senior engineer who answered the same question last month.
Learn moreIT operations
First-line IT finds the right runbook procedure in seconds. Ticket deflection goes up. The two engineers who built the system stop being the informal help desk.
Learn moreKnowledge managers
See which questions return no good answer — those are your documentation gaps. Surface content that hasn't been queried in months. Let usage data drive what gets written next.
Learn moreFrom teams that were living the problem
"The first-week 'who do I ask' noise is gone. New engineers find the answer, see the Confluence source, confirm it's current — and move on. No ticket, no ping, no waiting. That's the difference from every other search tool we tried."
IT Lead, a financial services firm (80-person engineering org)
"We had runbooks spread across Confluence, an old Notion workspace, and three Google Drive folders. Knowharbor indexes all of them. Now someone asks the procedure question, they get the page — not a labyrinth. Escalations to senior engineers dropped noticeably within the first month."
Operations Manager, a healthcare operations platform