Your runbooks, actually findable
Your runbooks exist. The problem is that first-line IT has to know where to look. Knowharbor indexes your procedures across Confluence, Jira, Google Drive, and Notion, and answers the question with a direct link to the right one — no escalation required.
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The same 3 engineers answer every ticket
IT teams write runbooks for good reasons — to document the steps that solve recurring problems. But runbooks only help if people can find the right one at the right moment. When a first-line IT engineer gets a ticket about VPN provisioning, they either know the answer, or they ping one of the two engineers who built the system.
Knowharbor indexes your runbooks and answers questions from them — in natural language, with a link to the exact procedure. The same question that used to require escalation now gets answered in under a minute.
Semantic runbook search
Ask "how do I reset a user's MFA" and get the answer from your actual runbook, not a general help page.
Fewer escalations
First-line engineers resolve more tickets independently when the right procedure is immediately accessible.
Faster incident resolution
During an incident, the last thing you need is to hunt through Confluence. Knowharbor surfaces the relevant procedure in seconds.